We ship with the upmost care and attention. However, we can't be responsible for packages damaged in transit, or from accidental damage by yourself. We try to choose the best quality product/s from those we receive from manufacturers, however, some products may have running and varying paint applications or packaging changes/quality control issues that we cannot be responsible for.
That said, you may be able to return most new, unopened, and undamaged items within 15 days of delivery for a full refund (minus original shipping costs). The return date by which you can return, is based on each individual product purchase date and item within your order. Not the date by which you receive it. Opened items or sealed cases then opened cannot be returned for a refund. Returning/postage costs will be at your (the customers) expense. Any Company Points earned from original purchased item will also be deducted from your account.
How do I return an item?
If you need to return an item, simply contact us with details, to obtain a return authorisation. We will then advise of the process and address by which to return your item/s. Once received, we'll notify you via e-mail of your refund once we've processed the returned item. When returning the item, sufficient and appropriate packaging/protection must be added to ensure items are returned to us in their original condition. Cancellation returns will incur a 10% restocking/admin fee of the original price
Time required to process a refund.
You should expect to receive your refund from us within 5-10 days of us receiving your package. Please note depending upon your financial institution there may be an extended time it takes your bank/credit card company or PayPal to process our refund request to you (normally 5 to 10 business days). If you still have further questions, please feel free to contact us.
Need more help? Simply email us at; contact@thelittletoycompany.com.au (If clicking this doesn't open your email client, copy and paste in to your email) with the details of your question, and we will get back to you as soon as possible.
